**GENERAL TERMS**
Energise Health and Fitness Limited t/a Energise Pentney
Health Club & Day Spa
Great Ketlam Farm, Low Road, Pentney, King’s Lynn, Norfolk
PE32 1JF
Last Updated: 05 October 2023
1. **Eligibility:** Members must be at least 18 years old
and are required to fully agree to our non-negotiable terms and conditions.
2. **Identification:** Upon joining, you are obligated to
provide a recent photograph for identification purposes using our membership
software.
3. **Property Liability:** We hold no responsibility
whatsoever for any loss, damage, or theft of property, vehicles, or items left
in vehicles on our site, including the car park.
4. **Club Closure:** We possess the unequivocal authority
to, on required occasions, close all or part of Energise Pentney Health Club.
In such instances, you shall not be entitled to any refund. This includes the
Outdoor Vitality Pool during inclement weather, e.g. high winds and/or when
access is unsafe.
5. **Schedule Changes:** We retain the unchallenged right to
adjust our Opening Hours and Pool Timetable, with notifications sent via email
and our website.
6. **Force Majeure:** We bear no responsibility for any
failure to meet our obligations due to events beyond our control.
7. **Changes to Terms:** We may, at our sole discretion,
make reasonable changes to these Terms and Conditions, which shall be provided
with any offer or agreement, thereby potentially superseding these terms.
8. **Management Discretion:** The management reserves the
absolute right to refuse service or Membership and to cancel Memberships.
**HEALTH & SAFETY**
Adherence to all safety signage and instructions from staff
is mandatory at all times.
1. **Fitness Assessment: ** If you have concerns about your
fitness or ability to exercise, you are compelled to consult a Doctor before
joining. You must complete and sign a Medical Questionnaire upon joining and
promptly inform us of any relevant conditions. A complimentary induction is
extended upon joining, and by declining this, you are asserting your competence
with the use of our equipment and facility.
2. **Supervision:** Our facilities, including the Swimming Pool
and Outdoor Heated Vitality Pool, are not continuously supervised. If you have
a medical condition that may impact your safety, we strongly advise you to be
accompanied on-site.
3. **Equipment Use:** You bear the sole responsibility for
using our facilities correctly and strictly adhering to posted instructions. We
strongly recommend that all members complete a gym induction.
4. **Personal Trainers:** Personal Trainers at Energise
Pentney Health Club operate as self-employed individuals, and we shall not be
held accountable for any services they provide, advice they dispense, or any
payments made to them.
**BEHAVIOR AND USE OF THE FACILITIES**
1. **Etiquette:** Members are duty-bound to adhere
unfailingly to our 'Gym, Spa, and Pool etiquettes,' as prominently displayed
within the club and on our website and reiterated below. Policy changes shall
be duly communicated via email.
2. **Zero Tolerance:** We retain the unassailable right to
terminate memberships for behaviour that is deemed unreasonable or offensive,
including but not limited to discriminatory or anti-social actions. Incidents
of such nature must be reported promptly to the front desk or by email to:
reception@energise-pentney.co.uk.
3. **Use at Own Risk:** The use of the pool, gym, and spa is
solely at your own risk.
4. **Management Discretion:** The management reserves the
absolute right to refuse admission or demand your departure if deemed necessary.
**Gym Terms and Conditions of Use**
To guarantee a positive and respectful gym experience for
all members, strict adherence to the following gym etiquette guidelines is not
negotiable, particularly regarding filming or recording:
1. **Sanitary Practices:** Impeccable personal hygiene,
including the use of clean workout attire, is mandatory. Always thoroughly wipe
down equipment before and after use, using the sanitizing stations provided.
2. **Time Management:** Meticulous attention to your workout
duration is obligatory, especially during peak hours, to afford other Members
access to equipment. Sharing equipment is not a choice but a requirement. Allowing
others to "work in" between sets, if necessary, is a non-negotiable
practice.
3. **Volume Control:** Noise levels must be maintained at an
absolute minimum. The use of headphones for music is compulsory, and any loud
conversations that may disrupt fellow members will not be tolerated.
4. **Re-Racking Weights:** After using free weights or
weight machines, immediate return to their designated storage areas is
mandatory. This includes barbells, dumbbells, and weight plates. Do not drop
weights to the floor.
5. **Mobile Phones/Devices:** Limiting phone usage to
essential calls or workout-related activities is expected. Please step away
from equipment when using your phone to prevent any unnecessary delays.
6. **Filming and Recording:** In the event that you wish to
film or record your workout for personal use or social media sharing, stringent
adherence to the following guidelines is imperative:
a. **Respect
Privacy:** Capturing the image of other gym-goers in your footage without their
explicit consent is strictly prohibited. The privacy of others must be
respected, and no one should be featured in your content without their express
approval.
b. **Safety
First:** Under no circumstances should safety be compromised for the sake of
recording. Your primary focus must remain on maintaining proper form and
exercise technique.
c. **Considerate
Filming:** A location that does not obstruct the flow of traffic or disturb
others must be sought for filming. Setting up cameras or equipment in narrow
pathways or busy areas is strictly prohibited.
d. **Equipment
Accessibility:** Equipment may not, under any circumstances, be reserved or
occupied solely for filming purposes. Others must have the ability to use it
when you are not actively exercising.
7. **Personal Space:** Respect for the personal space of
others during exercise is non-negotiable. Crowding or standing too close to
someone during their workout is strictly prohibited.
8. **Cleanliness:** The provided sanitizing stations must be
used unfailingly to wipe down equipment before and after use, including any
equipment employed for filming.
9. **Gym Floor Safety:** Activities such as running,
horseplay, or any actions that could compromise your safety or that of others
are strictly prohibited.
10. **Proper Form:** The primacy of proper exercise form and
technique cannot be overemphasized in injury prevention. If in doubt, seek
guidance from gym staff or contemplate a personal training session.
11. **Hydration and Nutrition:** While staying hydrated
during your workout is crucial, the consumption of food or drinks on the gym
floor, except for water in a sealed container, is strictly prohibited.
12. **Sharing the Space:** An acute awareness of your
surroundings is demanded, with courtesy in mind when moving around the gym. The
passage of others must be facilitated, and blocking pathways is prohibited.
13. **Feedback:** Any identified equipment issues must be immediately
conveyed to staff.
By adhering to these gym etiquette guidelines, especially in
relation to filming or recording, you are actively contributing to a welcoming
and harmonious environment for all members, thereby enhancing everyone's
fitness journey. We extend our gratitude for your unwavering cooperation and
consideration.
**Pool Terms and Conditions of Use**
1. **Children's Supervision:** Children under 18 years old
must always be accompanied by a parent or a trusted adult, aged 18 or older.
2. **Supervision Ratio:** A strict ratio of one adult (aged
18 years or older) for every two children is enforced to ensure constant
supervision.
3. **Appropriate Attire:** To maintain hygiene and safety
standards, suitable swimwear that fully covers the groin and buttock area must
be worn when using the pool and surrounding areas. Swimwear that may compromise
water quality, safety, or the comfort of other pool users, such as street
clothes, gym clothes, or underwear, is strictly forbidden.
4. **Pre-Swim Shower:** A mandatory shower to eliminate
contaminants and contribute to a clean and safe swimming environment must be
taken before entering the pool.
5. **Water Depth Restrictions:** Individuals classified as
weak or non-swimmers must restrict their pool usage to areas with a water depth
less than 1.5 meters and remain under constant adult supervision.
You are unequivocally prohibited from bringing glass
containers, food, or beverages, other than drinks in a sealed container or closed
lid cup, into the pool facilities.
**SPA FACILITY TERMS AND CONDITIONS**
To ensure a relaxing and safe experience for all users,
please read and adhere to the following Terms and Conditions:
**1. Health and Safety:**
a. Prior to using
the spa facilities, a consultation with a medical professional is strongly
recommended, especially if you have any pre-existing medical conditions, are
pregnant, or have any reservations regarding your health or well-being in
relation to spa treatments or facility usage.
b. You are required
to shower before entering the spa facilities in order to maintain a clean and
hygienic environment for all users.
c. The use of the
spa facilities is exclusively at your own risk. Utmost caution and care must be
exercised while using them, with a keen awareness of your own physical
limitations.
d. Children under
18 years old are categorically forbidden from entering or using the spa
facilities including the Outdoor Heated Vitality Pool and surrounding area.
**2. Clothing and Attire:**
a. Only suitable
swimwear, providing full coverage of the groin and buttock area, may be worn in
the spa facilities. Nudity is prohibited.
b. The removal of
all outdoor shoes before entering the spa areas is obligatory. Clean footwear,
such as flip-flops or sliders, must be used for safety and hygiene.
c. Under no
circumstances are glass containers, food, or beverages permitted within the spa
facilities, other than drinks in a sealed container, closed lid cup, or cup
from the water dispenser provided.
**4. Conduct:**
a. The maintenance
of a serene and harmonious atmosphere within the spa areas is a requirement.
Loud conversations and disruptive behaviour are strictly prohibited.
b. Smoking,
including vaping, and alcohol consumption within the premises are expressly
forbidden. Drug use is forbidden across the site. Smoking, including vaping, is
permitted within the designated Smoking Area.
c. The privacy and
comfort of fellow spa guests must be respected. Conversations and interactions must
be respectful and courteous.
d. The use of mobile
phones/electronic devise within the spa areas, inclusive of phone conversations
and calls, is strongly discouraged. Mobile phones are to be set to silent mode.
**5. Time Limits:**
a. To guarantee
access for all guests, the imposition of time limits for the utilisation of
certain spa facilities, particularly during peak periods, is a non-negotiable
requirement. A full compliance with these limits is demanded, coupled with
cooperation with our staff.
**6. Maintenance and Safety:**
a. We reserve the
right to temporarily close specific spa facilities if required, e.g. for
maintenance, cleaning, or safety considerations. Such instances shall be marked
by your understanding and are not eligible for a refund. There may be occasions
when the spa facilities are forced to close due to circumstances beyond our
control. Reasonable efforts shall be made to provide advance notice when
possible, but it must be unequivocally understood that such closures shall not
be deemed eligible for a refund.
**7. Reporting Issues:**
a. Any encounters
with issues, concerns related to cleanliness, or requirements for assistance
should be immediately brought to the attention of staff. We are at your
disposal to ensure your comfort and safety.
**8. Inappropriate Behaviour:**
a. Inappropriate behaviour,
including harassment, heavy petting, or the use of foul or abusive language, is
forbidden. Any such behaviour shall warrant immediate expulsion from the site.
By using our Spa facilities, you hereby irrevocably agree to
abide by these Terms and Conditions. We are resolutely committed to providing a
tranquil and rejuvenating experience, and your unwavering cooperation is
pivotal to ensuring that all guests may derive the utmost enjoyment from the
Spa. We extend our gratitude for your compliance, and trust that your visit
will be characterised by relaxation and enjoyment.
**MEMBERSHIP**
**MEMBERSHIP PAYMENTS**
1. **Payment Methods:** Memberships can be paid annually or
monthly via Direct Debit or recurring Card Payments. We do not accept Standing
Orders or cash payments for monthly dues.
**MONTHLY MEMBERSHIP**
1. **Payment Collection:** Monthly payments shall be
collected via Direct Debit or Card Transaction until you exercise your
prerogative to cancel your membership with us (see Cancellation of Your
Membership).
2. **Payment Due Date:** Monthly payments are peremptorily
due on the 1st or 15th of each month. Non-payment shall result in a denial of
access until payment is duly received.
3. **Fee Changes:** We reserve the right to adjust
Membership fees or introduce administration fees, with a minimum of 14 days'
notice.
**ANNUAL MEMBERSHIP**
1. **Payment and Renewal:** The payment for an Annual Membership
consists of one lump sum, which initiates a 12-month membership agreement that
is irreversible and non-refundable part way through the term. We hold the
incontestable right to terminate your Membership part way through the term. Fee
reviews shall only transpire at renewal.
**JOINING FEE**
**MONTHLY MEMBERSHIP**
1. **Joining Fee:** The Joining Fee is obligatory upon
joining, in tandem with the first month's Membership fee. Any Blue Light
discount is expressly inapplicable to the Joining Fee. Direct debit initiation
commences from the second month.
2. **New Member Benefit:** New members stand to receive a
£25 credit for our Treatment Rooms, redeemable against any advertised
Treatment, upon payment of the Joining Fee. This credit is available for
redemption only whilst you have a valid Membership, and is deemed null and void
on termination of your Membership if unused. This credit is non-exchangeable,
non refundable and non-transferable.
**ANNUAL MEMBERSHIP**
1. **Joining Fee:** The Joining Fee does not apply to Annual
Memberships. Initiating an Annual Membership is synonymous with receiving a £25
gift voucher for our Treatment Rooms, valid for 12 months. This credit is
available for redemption only whilst you have a valid Membership, and is deemed
null and void on termination of your Membership if unused. This credit is
non-exchangeable, non refundable and non-transferable.
**CANCELLATION OF YOUR MEMBERSHIP**
**MONTHLY MEMBERSHIP**
1. **Cancellation:** The cancellation of Membership is
permissible solely via written communication through letter to our postal
address, or via email to reception@energise-pentney.co.uk and not through any
other means of communication. No refunds shall be given once payment is
received.
2. **Rejoining:** In the event of cancellation and
subsequent rejoining, you will be charged to the then-current membership rate
and will be required to pay the Joining Fee once more.
3. **Membership Card Return:** Your Membership card(s) remain
our property and must be returned to Energise Pentney Health Club in person, or
through postal means, upon cancellation.
**ANNUAL MEMBERSHIP**
1. **Cancellation:** Annual Membership is automatically
terminated at the culmination of the term, with no refunds sanctioned once
payment is received.
2. **Membership Card Return:** Your Membership card(s) remain
our property and must be returned to Energise Pentney Health Club either in
person, or through postal means, upon termination.
**SPA BOOKING AND FACILITY USAGE TERMS AND CONDITIONS**
To guarantee a seamless experience, please read and adhere
unwaveringly to the following Terms and Conditions:
**1. Health and Safety:**
a. Prior to booking
a treatment or using our Spa facilities, we strongly recommend that you seek
counsel from a medical professional, especially if you possess any pre-existing
medical conditions, are pregnant, or harbour any health concerns related to Spa
treatments or facility usage.
b. You must shower
prior to entering the Pool and/or Spa facilities, in order to maintain a clean
and hygienic environment for all users.
c. The use of the Spa
facilities is exclusively at your own risk. Utmost caution and care must be
exercised while using them, with a keen awareness of your own physical
limitations.
d. Children under
18 years old are categorically forbidden from entering or using the Spa
facilities, including the Outdoor Heated Vitality Pool and its surrounding area.
**2. Clothing and Attire:**
a. Only suitable
swimwear, providing full coverage of the groin and buttock area, may be worn in
the spa facilities. Nudity is prohibited.
b. The removal of
all outdoor shoes before entering the spa areas is obligatory. Clean footwear,
such as flip-flops or sliders, must be used for safety and hygiene.
c. Under no
circumstances are glass containers, food, or beverages permitted within the Spa
or Pool facilities, other than drinks in a sealed container, closed lid cup, or
cup from the water dispenser provided.
**4. Conduct:**
a. The maintenance
of a serene and harmonious atmosphere within the Spa areas is a requirement.
Loud conversations and disruptive behaviour are strictly prohibited.
a. The maintenance
of a serene and harmonious atmosphere within the spa areas is a requirement.
Loud conversations and disruptive behaviour are strictly prohibited.
b. Smoking,
including vaping, and alcohol consumption within the premises are expressly
forbidden. Drug use is forbidden across the site. Smoking, including vaping, is
permitted within the designated Smoking Area.
c. The privacy and
comfort of fellow spa guests must be respected. Conversations and interactions
must be respectful and courteous.
d. The use of
mobile phones/electronic devise within the spa areas, inclusive of phone
conversations and calls, is strongly discouraged. Mobile phones are to be set
to silent mode.
**5. Time Limits:**
a. To guarantee
access for all guests, the imposition of time limits for the utilisation of
certain spa facilities, particularly during peak periods, is a non-negotiable
requirement. A full compliance with these limits is demanded, coupled with
cooperation with our staff.
**6. Maintenance and Safety:**
a. We reserve the
right to temporarily close specific spa facilities if required, e.g. for
maintenance, cleaning, or safety considerations. Such instances shall be marked
by your understanding and are not eligible for a refund. There may be occasions
when the spa facilities are forced to close due to circumstances beyond our
control. Reasonable efforts shall be made to provide advance notice, when
possible, but it must be unequivocally understood that such closures shall not
be deemed eligible for a refund.
**7. Reporting Issues:**
a. Any encounters
with issues, concerns related to cleanliness, or requirements for assistance
should be immediately brought to the attention of staff. We are at your
disposal to ensure your comfort and safety.
**8. Inappropriate Behaviour:**
a. Inappropriate
behaviour, including harassment, heavy petting, or the use of foul or abusive
language, is forbidden. Any such behaviour shall warrant immediate expulsion
from the site.
BOOKING PROCESS
a. To book Spa
treatments or Spa experiences, please contact Reception or use our website to
make a booking.
b. All spa bookings
are subject to availability.
**7. Cancellation Policy:**
a. We understand
that plans may change, and you may need to cancel or reschedule your booking.
We kindly request that you provide a minimum of 24 hours' notice for any
cancellations.
b. Cancellations
made within 24 hours of the scheduled booking will incur a charge of 50% of the
treatment or Spa Use (including Spa Experiences and Spa & Swim Sessions) charge.
c. No-shows, or
failure to cancel a booking, will result in a charge of 100% of the treatment
or Spa Use (including Spa Experiences and Spa & Swim Sessions) charge.
By booking treatments, spa days, or using our spa
facilities, you hereby irrevocably agree to abide by these terms and
conditions. We are resolutely committed to providing a tranquil and
rejuvenating experience, and your unwavering cooperation is pivotal to ensuring
that all guests may derive the utmost enjoyment from the Spa. We extend our
gratitude for your compliance and trust that your visit will be characterized
by relaxation and enjoyment.
**COMPANY INFORMATION**
Energise Pentney Health Club is owned and managed by
Energise Health and Fitness Limited (company number 11316395), registered in
England and Wales. Contact us at reception@energise-pentney.co.uk or 01760
338933 for questions or complaints.